Privacy Policy

Version: 1.0  |  Last Updated: 4 November 2026

1. Introduction

Welcome to RetroBet ("we", "us", or "our"), accessible at retrobet-login.com (the "Website"). We are committed to protecting the personal information of every individual who visits or registers on our platform. This Privacy Policy explains what personal data we collect, why we collect it, how it is processed, with whom it may be shared, and what rights you hold over your own information.

This document applies to all users of the Website, including registered players, visitors, and anyone who contacts our support team. By accessing or using the Website you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, please discontinue use of the Website immediately.

This Privacy Policy should be read together with our Terms & Conditions and our Responsible Gaming page, both of which form part of the overall agreement between you and RetroBet.

2. Data We Collect

We collect personal data only to the extent that is necessary and proportionate to the purposes described in this Privacy Policy. The categories below outline the types of information we may gather.

2.1. Information You Provide Directly

• Identity data: full name, date of birth, gender, and nationality.
• Contact data: email address, residential address, phone number.
• Account credentials: username and encrypted password.
• Verification documents: government-issued photo identification (e.g., passport, driver's licence), proof of address, and source-of-funds documentation required for identity verification and anti-money-laundering (AML) compliance.
• Financial data: payment method details, transaction history, deposit and withdrawal records denominated in Australian Dollars (AUD). Accepted payment methods include Visa, Mastercard, PayPal, PayID, Skrill, Neteller, Neosurf, Paysafecard, POLi, direct bank transfer, Bitcoin, and Ethereum.
• Communications: messages sent to our support team, live-chat transcripts, and any other correspondence you initiate with us.
• Responsible gaming preferences: self-imposed deposit limits, cooling-off periods, or self-exclusion requests submitted through the Website or via our support channels.

2.2. Information Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage data: pages visited, session duration, click-stream data, game history, and betting activity.
• Geolocation data: approximate location derived from your IP address, used to verify eligibility and comply with applicable regulations.
• Cookies and tracking data: information gathered through cookies and similar technologies as described in Section 6 below.

2.3. Information Obtained from Third Parties

• Identity verification providers: results from document-verification and sanctions-screening services.
• Payment processors: transaction status and fraud-prevention signals.
• Analytics and advertising partners: aggregated audience and attribution data used to improve our services and marketing effectiveness.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

3.1. Account Management and Service Delivery

We process your identity and contact information to create and maintain your player account, verify your age (minimum 18 years), process deposits and withdrawals in AUD, and deliver the gaming services you have requested. Without this processing, we cannot provide you with access to the Website.

3.2. Regulatory Compliance and AML

We are required to perform Know Your Customer (KYC) checks, screen against sanctions lists, monitor transactions for suspicious activity, and retain records to satisfy our legal and regulatory obligations. This processing is mandatory and cannot be waived or opted out of.

3.3. Fraud Prevention and Security

We analyse behavioural, device, and financial data to detect and prevent fraud, money laundering, underage gambling, and other prohibited activities. This processing serves both our legitimate business interests and your safety as a user.

3.4. Responsible Gaming

We use account activity and self-reported preferences to monitor for indicators of problem gambling, enforce limits and self-exclusions you have set, and provide targeted responsible-gaming resources. Further details are available on our Responsible Gaming page.

3.5. Customer Support

We use your contact and account data to respond to queries, resolve disputes, and improve service quality. Support interactions may be recorded or logged for training and audit purposes.

3.6. Marketing and Personalisation

With your consent, we may send you promotional emails, personalised offers, and news about new features. You may withdraw consent at any time by clicking "Unsubscribe" in any marketing email or by contacting us at support@retrobet-login.com. Withdrawing marketing consent does not affect processing carried out under other legal bases.

3.7. Analytics and Service Improvement

Aggregated and pseudonymised usage data helps us understand how the Website is used so we can fix bugs, optimise performance, and develop new features.

4. Legal Bases for Processing

Every processing activity we carry out is underpinned by at least one lawful basis. The table below summarises the primary bases we rely on:

Where we rely on legitimate interests, we have assessed that our interests do not override your fundamental rights and freedoms. You may object to processing based on legitimate interests at any time; see Section 9 for how to exercise that right.

4.1. Withdrawal of Consent

Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before the withdrawal. Withdrawal of consent does not entitle you to deletion of data processed under other legal bases such as legal obligation.

5. Data Sharing & Third Parties

We do not sell your personal data. We may, however, share your information with carefully selected third parties in the circumstances described below.

5.1. Service Providers

We engage third-party companies to perform services on our behalf, including payment processing, identity verification, cloud hosting, customer support tooling, and email delivery. These providers are permitted to process your data only for the specified purpose and are contractually bound to maintain appropriate security standards.

5.2. Regulatory and Law Enforcement Authorities

We may disclose personal data to competent authorities, regulators, courts, or law enforcement agencies when required by law, court order, or to protect the rights, property, or safety of RetroBet, our users, or the public.

5.3. Analytics and Advertising Partners

We share pseudonymised or aggregated data with analytics and marketing partners to measure campaign performance and improve our services. No directly identifiable information is shared without your explicit consent.

5.4. Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change in a timely manner.

5.5. Responsible Gaming Organisations

With your consent, or where legally required, we may share limited information with self-exclusion scheme operators such as BetStop, the Australian national self-exclusion register, to give effect to your self-exclusion request and prevent access to other registered gambling services.

6. Cookies & Tracking Technologies

Our Website uses cookies, web beacons, pixel tags, and similar tracking technologies. This section explains what these technologies are and how we use them.

6.1. What Are Cookies?

A cookie is a small text file placed on your device by a website. Cookies help the website remember your preferences, keep you logged in between sessions, and gather analytical data about how you interact with the site.

6.2. Types of Cookies We Use

• Strictly necessary cookies: Essential for the Website to function. They enable core features such as session management, security, and account authentication. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language or display settings, to provide a more personalised experience.
• Analytics cookies: Collect information about how visitors use the Website (e.g., pages visited, time spent) to help us improve our services. Data is typically aggregated and anonymised.
• Marketing cookies: Used to deliver targeted advertisements relevant to your interests. These are set only with your consent.

6.3. Managing Your Cookie Preferences

You may control non-essential cookies through the cookie-preference centre accessible via the banner displayed on your first visit. You can also disable cookies through your browser settings; however, disabling strictly necessary cookies will impair the functionality of the Website. For more information on managing cookies, visit allaboutcookies.org.

7. Data Security

RetroBet implements a multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

7.1. Technical Measures

• Encryption: All data transmitted between your device and our servers is protected using Transport Layer Security (TLS) with current recommended cipher suites. Data at rest is encrypted using industry-standard AES-256 encryption.
• Access controls: Strict role-based access controls ensure that only authorised personnel can access personal data, and only to the extent required for their role.
• Firewalls and intrusion detection: Our infrastructure is monitored continuously for anomalous activity, and automated intrusion-detection systems alert our security team to potential threats.
• Vulnerability management: We conduct regular security assessments, penetration testing, and patch management to address known vulnerabilities promptly.

7.2. Organisational Measures

Our team members who handle personal data receive regular privacy and security training. We maintain internal policies governing data handling, incident response, and breach notification. All third-party service providers are assessed for their security posture before engagement.

7.3. Data Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant authorities and, where required, affected individuals without undue delay. To report a suspected security issue, please contact us at privacy@retrobet-login.com.

8. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy or to comply with applicable legal obligations.

8.1. Active Accounts

While your account remains active, we retain all data necessary to provide services, comply with AML obligations, and protect the integrity of the platform.

8.2. Closed or Inactive Accounts

Following account closure or a prolonged period of inactivity, we retain identity, financial, and transaction records for a minimum of seven (7) years to satisfy AML, tax, and regulatory record-keeping requirements. After this period, data is securely deleted or irreversibly anonymised, unless a longer retention period is required by law or is necessary for the establishment, exercise, or defence of legal claims.

8.3. Marketing Data

If you withdraw consent to marketing, your contact details will be suppressed from marketing lists promptly. We may, however, retain a minimal suppression record to ensure we honour your preference going forward.

9. Your Rights

Depending on your location and applicable law, you may hold a number of rights in relation to the personal data we hold about you. We are committed to facilitating the exercise of these rights in a timely, transparent, and respectful manner.

9.1. Right of Access

You have the right to request a copy of the personal data we hold about you, together with information about how it is processed. We will provide this information free of charge within a reasonable timeframe following receipt of a valid request.

9.2. Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. We will act on verified rectification requests promptly. Note that we cannot alter records where doing so would conflict with our AML or KYC obligations.

9.3. Right to Erasure ("Right to Be Forgotten")

You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing based on legitimate interests and your interests override ours. This right does not apply where retention is required by law or to establish, exercise, or defend legal claims.

9.4. Right to Restriction of Processing

You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested or while an objection is being assessed. During a restriction, we may still store your data but will not process it for other purposes.

9.5. Right to Data Portability

Where processing is based on your consent or on a contract with you, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to have it transmitted to another controller where technically feasible.

9.6. Right to Object

You have the right to object to processing based on our legitimate interests, including profiling carried out for direct marketing purposes. Where you object to direct marketing, we will cease that processing immediately. For other legitimate-interest processing, we will assess whether our compelling grounds override your interests.

9.7. Rights Related to Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing — including profiling — that produces significant legal or similarly significant effects. If we use such automated decision-making, we will inform you accordingly and provide a means to request human review.

9.8. How to Exercise Your Rights

To submit any of the above requests, please contact our Privacy team at privacy@retrobet-login.com. We will respond within 30 days of receipt of a verifiable request. In complex cases, we may extend this period by a further 60 days, with notification to you. We may ask you to verify your identity before processing your request to protect against unauthorised disclosure.

9.9. Complaints

If you are dissatisfied with how we have handled your personal data, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au, or with the relevant data protection authority in your jurisdiction. We encourage you to contact us first so we can address your concern directly.

10. International Data Transfers

RetroBet operates globally, and your personal data may be transferred to, stored, or processed in countries outside of Australia where our service providers or infrastructure are located. Some of these countries may not have data protection laws equivalent to those in Australia.

10.1. Safeguards for Transfers

Whenever we transfer personal data internationally, we implement appropriate safeguards to ensure your data remains protected to a standard consistent with Australian privacy law. These safeguards may include:

• Contractual clauses that impose data protection obligations on the receiving party;
• Transferring data only to recipients in countries recognised as providing an adequate level of protection;
• Binding corporate rules or equivalent internal policies where applicable.

10.2. Your Acknowledgement

By using the Website, you acknowledge that your data may be transferred internationally and that we will take reasonable steps to protect it throughout such transfers. If you have concerns about international transfers, please contact us at privacy@retrobet-login.com.

11. Minors

Our Website is intended exclusively for individuals who are at least 18 years of age. We do not knowingly collect, process, or retain personal data belonging to persons under the age of 18. Age verification is conducted as part of the account registration and KYC process.

If you believe that a minor has registered an account or provided personal data to us without appropriate parental or guardian consent, please notify us immediately at support@retrobet-login.com. Upon verification, we will close the account and securely delete any associated personal data as swiftly as possible, unless we are required by law to retain certain records.

Further information about our approach to protecting minors is available on our Responsible Gaming page.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the Last Updated date at the top of this document and, where appropriate, provide more prominent notice — such as an on-screen notification or an email to your registered address.

We encourage you to review this Privacy Policy periodically. Your continued use of the Website after any changes have been posted constitutes your acknowledgement of the updated policy. If you object to any change, you should discontinue use of the Website and may request closure of your account by contacting support@retrobet-login.com.

Previous versions of this Privacy Policy are available upon request.

13. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which RetroBet handles your personal data, please reach out to us through the channels below.

13.1. General Support

For general account and service enquiries, contact our Customer Support team at:
Email: support@retrobet-login.com

13.2. Privacy & Data Protection Enquiries

For matters specifically relating to your personal data, data subject rights requests, or privacy complaints, contact our Privacy team at:
Email: privacy@retrobet-login.com

13.3. Responsible Gaming Support

If you or someone you know is experiencing difficulties related to gambling, free and confidential help is available from the following Australian organisations:

• Gambling Help Online — 1800 858 858 (free, 24/7) | gamblinghelponline.org.au
• Lifeline Australia — 13 11 14 (24/7 crisis support) | lifeline.org.au
• Gambler's Help — 1800 858 858 (metropolitan, regional & rural Victoria) | gamblerhelp.com.au
• MensLine Australia — 1300 78 99 78 (24/7) | mensline.org.au
• BetStop — National self-exclusion register | betstop.gov.au
• National Debt Helpline — 1800 007 007 (free financial counselling) | ndh.org.au
• Beyond Blue — 1300 22 4636 (mental health support) | beyondblue.org.au

Additional resources and self-assessment tools are available on our Responsible Gaming page.

Frequently Asked Questions

Q1. Does RetroBet sell my personal data to third parties?

No. RetroBet does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share data only as described in Section 5 of this Privacy Policy — with service providers acting on our behalf, with regulatory authorities where required by law, or with your explicit consent.

Q2. How can I update or correct my personal information?

You may update certain account details directly within your player profile. For other changes, or if you need assistance, please contact support@retrobet-login.com. We will process verified rectification requests promptly, subject to our legal obligations.

Q3. Can I request deletion of my account and personal data?

Yes. You may submit a deletion request to privacy@retrobet-login.com. Please note that we are required by law to retain certain records — particularly transaction and identity data — for a minimum of seven years following account closure. Data that is not subject to a legal retention obligation will be securely deleted or anonymised upon your verified request.

Q4. What currencies and payment methods does RetroBet support?

RetroBet processes transactions in Australian Dollars (AUD). Supported payment methods include Visa, Mastercard, PayPal, PayID, Skrill, Neteller, Neosurf, Paysafecard, POLi, direct bank transfer, Bitcoin, and Ethereum. Processing of payment data is carried out in accordance with applicable financial security standards.

Q5. How do I opt out of marketing communications?

You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in any promotional email or by emailing support@retrobet-login.com. Your request will be actioned within five business days. Opting out of marketing does not affect transactional or service communications related to your account.